FAQs
Frequently asked questions.
If your question isn't answered here, just ask — we're always happy to talk it through on your free discovery call.
Do I need to tidy before you arrive?+
Absolutely not. Many clients feel anxious about this, but there is no need to tidy beforehand. We're here to help create calm and organisation, not to judge. Whatever the starting point, you'll be treated with kindness, discretion and respect.
What areas do you cover?+
We work across Berkshire, Oxfordshire and West London, including Reading, Wokingham, Maidenhead, Bracknell, Windsor, Newbury, Oxford, Henley-on-Thames, Abingdon, Didcot, Ealing, Chiswick and Richmond. Virtual organising is available UK-wide.
Can you help me get my home ready to sell?+
Yes — it's one of our specialisms. Our Photoshoot Ready package prepares your home for estate agent photography and viewings, while Move-Ready Home declutters ahead of packing so you move only what you truly want to keep.
Which package is right for me?+
We'll discuss your goals and challenges during your free discovery call and recommend the most suitable package based on your space, budget and desired outcome.
Do I need to be present during the decluttering session?+
No. You can work alongside us or leave us to work independently. Many clients appreciate being able to focus on work, family or other commitments while we organise their space.
How long does a decluttering project take?+
Every project is different. A wardrobe refresh or small space may take a couple of hours, while whole-home transformations may need multiple sessions. Sessions range from 2-hour resets to multi-day transformations, and we'll give you a tailored time estimate after your discovery call.
Do you work with neurodivergent clients?+
Yes. We specialise in supporting neurodivergent clients, creating realistic systems designed around your habits, routines and strengths, with no added pressure.
Are my details kept confidential?+
Yes. We treat all client information with complete confidentiality and discretion. Your personal information is only used to respond to your enquiry and deliver our services.
What if I'm embarrassed about the state of my home?+
Please don't be. Many clients feel this way before reaching out. Clutter can affect anyone, and asking for help is a positive first step. Our service is supportive and judgement-free from start to finish.
What payment methods do you accept?+
Bank transfer (BACS), debit and credit card payments, and cash by prior arrangement. Payment details are provided when your booking is confirmed.
When is payment due?+
For standard sessions, payment is due 14 days before your appointment. For larger projects or bespoke packages, we may request a deposit to secure your booking, with the balance due on completion.
Do you supply storage products?+
We can source practical storage tailored to your space and budget through our Storage Solution Shopping add-on. Products themselves are charged separately.
Ready to get started?
Book your free discovery call today and take the first step towards a calmer, more organised home.