Terms & Conditions

We provide professional decluttering, home organisation, moving support, wardrobe organisation, paperwork management, small business organisation and neurodivergent-friendly organising. All services are delivered with kindness, discretion and no judgement.

• Payment is due 14 days before your appointment.
• Accepted payment methods: bank transfer (BACS) or cash (by prior arrangement).
• Travel within 15 miles of Windsor is included; beyond this, travel is charged at 45p per mile, agreed in advance.

• More than 72 hours’ notice: no fee.
• Less than 72 hours’ notice: 50% of the session fee will be charged.
• Less than 24 hours’ notice or non-attendance: the full session fee will be charged.

Your information is kept strictly confidential and will never be shared with third parties for marketing purposes.

Order & Grace is fully insured through Westminster Insurance under a Combined Business Insurance policy covering Professional Indemnity, Public Liability and Medical Malpractice, with a protection limit of £1,000,000 (worldwide excluding USA and Canada).

You make all final decisions about what to keep, donate or discard — nothing is removed without your agreement. Please ensure safe access to your property and a hazard-free working environment. You do not need to tidy before we arrive.

Before-and-after photographs are only taken or used with your explicit written consent.

These Terms are governed by the laws of England and Wales.

Contact us at info@orderandgracehome.co.uk or call 07580 985606.